131 Capitol St, Greenwood, SC, USA
Smooth Talk: Frequently Asked Questions
If you don’t see the answer you’re looking for, feel free to text us at 864-389-4066.
📅 Business Hours:
Monday – Thursday | 10 AM – 6 PM
⏳ Please allow 24–48 hours for a response. Thank you for your patience!
📅 Cancellation & No-Show Policy
⏰ Appointments are reserved just for you. Late changes or no-shows affect availability and the business.
✅ Need to cancel?
• 24+ hrs notice: Use your confirmation text/email
• Less than 24 hrs: Text 864-389-4066 with your name + appointment info
💳 Fees
• Cancellations under 24 hrs = 50% fee
• No-call/no-show = 50% fee
• 10+ mins late = service cancelled + 50% fee
• Switching to a shorter service under 24 hrs = 50% fee
• Declining a scheduled service at check-in = 50% fee
📆 No Appointments Available? Join the Waitlist!
If you’re trying to book and don’t see any openings, that means SKINergy is currently fully booked.
✨ But there’s always a chance for a cancellation! You can join the waitlist and get a text alert when a spot opens up.
To join the waitlist:
1️⃣ Go to the homepage: goodskinergy.com
2️⃣ Click the booking link
3️⃣ Select your desired service and preferred date
4️⃣ If no times are available, tap “Add to Waitlist”
5️⃣ You’ll get a direct text if a time opens up—with a link to book instantly!
📲 Need to Cancel or Reschedule?
You can cancel or reschedule your appointment:
✅ Through the booking app
✅ Using your confirmation text or email
✅ Up until 24 hours before your scheduled time
⏳ Within 24 hours?
Please text 864-389-4066 with your name and appointment date/time.
⚠️ Reminder: The Cancellation Policy applies to changes made within 24 hours of your appointment.
⚠️ IMPORTANT WAXING INFO
Waxing is never performed on clients taking Accutane and is not recommended for those using Retin-A, Renova, Differin, or other skin-thinning acne medications.
Please read all product labels and consult your dermatologist before waxing.
🚫 You must be off Accutane for at least 1 year before waxing.
Common Medications to Avoid Before Waxing:
• Accutane (Isotretinoin)
• Retin-A (Tretinoin, Avita, Alustra, Renova)
• Differin (Adapalene)
• Tazorac / Tazarotene
• Avage
⚠️ Inform your technician if you're currently using:
• Any acne medications not listed above
• Retinol or Retin-A alternatives
• Alpha Hydroxy Acids (Glycolic, Lactic)
• Salicylic Acid
• Benzoyl Peroxide (e.g. ProActiv)
• Topical or oral antibiotics
• Bleaching agents (for hair or pigmentation)
• Chemical depilatories (e.g. Nair)
• Other exfoliating products
Thin or sensitized skin is more likely to lift during waxing. Your safety comes first—always disclose your current skincare products.
✨ BEFORE YOUR WAX
📏 Hair must be at least 1/4 inch long (about the size of a grain of rice)
🚫 Do not shave for 2+ weeks before your appointment
⚠️ Once you start waxing, do not shave between visits—it disrupts hair thinning and growth cycles
🧽 Gently exfoliate the night before with a dry brush or scrub for easier hair removal
📆 Booking around your cycle? You may feel more sensitive
🧼 Arrive with clean, moisturizer-free skin
🛁 AFTER YOUR WAX
⏳ For 24–48 hours, avoid:
• Hot baths / hot tubs
• Saunas
• Exercise
• Tight clothing
• Tanning beds or spray tans
• Swimming
• Intercourse
💡 These can lead to redness, irritation, or ingrown hairs.
✨ Exfoliation is key!
• Start exfoliating 48 hours post-wax
• Use a chemical or physical exfoliant
• Exfoliate 3–4x per week to prevent buildup and bumps
🧴 Moisturize daily with a fragrance-free lotion to keep skin smooth and irritation-free
📅 Reschedule your Brazilian every 4–6 weeks
🚫 Do not shave between appointments
💬 Does Waxing Hurt?
Everyone’s pain tolerance is different, but yes—some discomfort is normal during an intimate wax since hair is being removed from the root.
✨ The good news? Most clients find it very tolerable, and the smooth results are absolutely worth the quick moment of discomfort.
💊 To minimize discomfort, you may take a pain reliever 20–40 minutes before your appointment (if you're able and it's safe for you).
You’ve got this—and it gets easier with consistency!
📏 How Long Should My Hair Be for Waxing?
For intimate or body waxing, your hair must be at least 1/4 inch long—about the size of a grain of rice.
✨ This is typically 2–3 weeks of growth from your last shave.
This length ensures the wax can properly grip the hair for smooth, effective removal.
💡 Can I Get Waxed on My Period?
Yes—you can still receive your waxing service while menstruating.
Please be sure to wear a clean tampon, menstrual cup, or menstrual disc during your appointment.
🚫 Important:
If you choose to cancel or reschedule within 24 hours of your appointment due to your menstrual cycle, the Cancellation Policy will apply. This is not considered an excused cancellation.
Your comfort is a priority—just let me know if you have any questions!
View the FAQ page for the most frequently asked questions
SKINergy is OPEN
Mon - Thurs
• Hours Vary •
TEXT 864-389-4066 for appt rescheduling & cancellations